User Privacy Policy

Welcome to the Privacy Policy for FlashDash. This page explains how we collect, use, store, and protect personal information when you register, play, deposit, or otherwise interact with our services. We respect your privacy and provide clear information about your choices and rights.

Types of data we collect

We collect several categories of information to operate the service and to provide a secure, seamless experience.

Personal data

Personal data includes information you provide directly when creating an account or contacting support, such as your name, email address, date of birth, and billing details. We also collect identity documents and verification data when you complete verification checks.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, and location data inferred from your connection. We may collect performance and error logs to maintain and improve the service.

Transactional data

Transactional data includes deposits, withdrawals, wagers, game activity, payment method details, and the history of your interactions with our platform. This data helps us process payments, detect fraud, and manage your account.

How we use your information

We use collected data to provide and improve our services, verify identity and eligibility, process payments and withdrawals, prevent fraud, and respond to customer enquiries. We may also use aggregated or anonymised data for analytics and to monitor system performance.

Data protection practices

We implement technical and organisational measures designed to protect your information against unauthorised access, loss, or misuse. These measures include encryption of sensitive data in transit, access controls, and regular security reviews. We restrict internal access to personal data to employees and contractors who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functionality, remember preferences, and analyse site usage. Some cookies are necessary for account sessions and security, while others are used for analytics and personalised content. You can manage cookie preferences through your browser or the tools provided on the site.

User rights

You have rights over your personal information, including the right to access, correct, or request deletion of your data where applicable. You may also object to or restrict certain processing activities and request a copy of personal data you provided. We will respond to valid requests in line with applicable privacy standards.

Access, correction, and deletion

To access or update your information, log in to your account or contact our support team. If you request deletion of your account, we will deactivate it and remove personal data as required, while retaining any information necessary to comply with legal obligations, resolve disputes, or prevent fraud.

Information sharing and third parties

We share personal data with service providers who perform functions on our behalf, such as payment processors, identity verification services, fraud prevention partners, and analytics providers. We require these partners to protect your information and to use it only as instructed. We may also disclose data where required by law or to protect the rights and safety of our users.

Policy updates

We may update this policy from time to time. When changes are material, we will provide notice on the site or via your registered contact method. For questions about this policy or to make a privacy request, contact us at [email protected].

Flash Dash is committed to handling your information responsibly and to keeping this policy clear and accessible.